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A Day in the Life

As a Sales & Service Specialist, TNC, you'll play a key role in delivering an exceptional rental experience to rideshare drivers participating in the Hertz Lyft and Uber Rental Program. As a valued member of the Hertz Local Edition team, you'll serve as a brand ambassador, helping customers get on the road quickly, efficiently, and confidently.

This role combines customer service, sales, operations, and vehicle readiness responsibilities, making it ideal for someone who enjoys working in a fast-paced environment while creating positive customer experiences.

What You'll Get

Pay: $23.00 per hour
Monthly Incentives: Performance-based incentives available
Annual Bonus Opportunity: Up to $2,400 annually
Overtime Pay: Eligible in accordance with applicable federal, state, and local laws
Holiday Pay: 1.5x pay for hours worked on designated holidays, plus holiday pay eligibility
Sick Time: Up to 40 hours
Paid Time Off: Vacation accruals, floating holidays, and paid company holidays

Additional Benefits (eligibility requirements apply):

Medical, Dental, and Vision coverage
Company-paid Basic Life Insurance
401(k) retirement savings plan with company matching contributions
Paid Parental Leave and Adoption Assistance
Employee Assistance Program (EAP) for employees and eligible family members

For additional program details, visit HertzBenefits.com.

What You'll Do

Deliver a seamless and positive rental experience for Lyft and Uber drivers
Assist customers with reservations, rental agreements, vehicle exchanges, and rental extensions
Answer questions related to rental requirements, billing, roadside assistance, and program guidelines
Provide professional and knowledgeable customer support before, during, and after the rental process
Promote rental products and services while identifying opportunities to increase revenue and enhance the customer experience
Communicate program details, policies, and procedures clearly and accurately
Prepare vehicles for customer pickup by:
- Inspecting vehicles for cleanliness and damage
- Vacuuming and cleaning vehicle interiors
- Washing vehicle exteriors
- Refueling vehicles when necessary
- Checking fluid levels and overall vehicle readiness
Help maintain efficient branch operations and ensure vehicles meet company standards for safety and presentation

What We're Looking For

Must be at least 20 years of age
Valid driver's license required
Previous customer service experience preferred
Strong communication and interpersonal skills
Professional, positive, and customer-focused attitude
Strong organizational and time-management abilities
Comfortable working in a fast-paced environment
Basic computer proficiency and attention to detail
Ability to work independently while contributing to a team environment

Preferred Knowledge

Customer service and issue resolution practices
Effective communication techniques
Sales and customer engagement principles

Skills for Success

Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Professionalism and relationship-building skills
High level of accountability, initiative, and ownership
Ability to work collaboratively in a team environment
Flexibility to work weekends, holidays, and overtime as needed
Ability to work outdoors in varying weather conditions
Willingness to assist with administrative and operational projects as assigned
Ability to communicate effectively in English; bilingual candidates are encouraged to apply

Why Join Hertz?

At Hertz, you'll have the opportunity to make a direct impact on the customer experience while developing valuable skills in customer service, sales, operations, and fleet management. If you enjoy helping people, solving problems, and working in a dynamic environment, this role offers a rewarding opportunity to grow your career with a global mobility leader.

About Hertz

The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands through approximately 9,700 corporate and franchise locations across North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. Hertz is one of the world's most recognized vehicle rental brands and a leader in mobility solutions.

Equal Employment Opportunity

At Hertz, we are committed to creating an inclusive workplace where diversity is valued and every employee has the opportunity to succeed. We encourage qualified applicants from all backgrounds to apply.

EOE, including disability/veteran

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