As a Gold Choice Part Time Customer Service Associate, you will be interacting with our customers to provide world-class service to Hertz customers by providing helpful, courteous, and quality assistance. This includes consulting with customers on their car rental as a rental sales agent, maximizing revenue opportunities by actively offering products and services and overcoming customer objections.
Responsibilities:
- Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
- Welcome each customer with a smile.
- Proudly represent Hertz with your professional appearance, language and behavior.
- Focus on providing a clean and safe vehicle, to every customer, every time.
- Take ownership of each customer’s service experience by immediately owning and resolving issues.
- Be proud of our brand and the role you play in our success.
- Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
- Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
- Build brand loyalty.
- Utilize company approved sales and service techniques when determining customer wants and needs.
- Offer optional products to meet customer wants and needs.
- Prepare all rental and return documents accurately and completely.
- Qualify each customer using our company rental requirement guidelines.
- Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
- Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
- Ensure that the return date and time on the rental agreement is accurate.
- Review all charges at the time of vehicle return.
- Prepare the Rental Agreement Folder with all required information.
- Answer the phones to assist customers in a friendly, helpful and prompt manner.
- Assist customers by effectively resolving all customer service issues.
- Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
Skills:
- Passion for customer service and attention to detail - Goes the extra mile.
- Strong oral and written communication skills. Must have the ability to build relationships with customers. This position requires strong multitasking. The ability to upsell and overcome customer objections.
- Display a high level of ownership, accountability, and initiative.
- Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.
- Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
- Self-motivated to achieve and exceed targeted goals.
- Proficiency in English.
- Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
- Work in a fast-paced environment with a variety of tasks.
- Excellent organizational and time management skills.
- Demonstrate professionalism and interpersonal skills.
- Proven experience of working well within a team.
- 100% customer focus, with proven experience within a customer facing environment.
Additional Requirements:
- Work flexible shifts including weekends and holidays; and work overtime as required.
- Work outdoors during all weather conditions.
- Stand for long periods of time.
What You’ll Get:
- Hourly Rate is $23.51 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
- Bonus Plans: Eligible, Up to 12%.
- Bonus: Eligible, Up to 12%.
- Benefits: Eligibility and program information can be found here at HertzBenefits.com. To include:
- Employee Assistance Program for employees & family.
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more.