Hertz
Customer Success Associate | Full Benefits & Growth Opportunities
Santa Barbara, California•Full-time
$21.50 hourly
$21.50 hourly
About the Job
Make Every Customer Interaction Count
Are you passionate about helping people, solving problems, and creating exceptional customer experiences? Join Hertz as a Customer Service Associate and become a key part of a team dedicated to delivering outstanding service and building customer loyalty.
In this role, you'll be more than a customer service representative. You'll be a customer advocate, a problem solver, and a leader in driving service excellence. If you thrive on helping others and want a career with growth opportunities, competitive pay, and great benefits, we'd love to hear from you.
Why Join Hertz?
💲 Starting Pay: $21.50 per Hour
⏰ Overtime Opportunities
- Eligible for overtime pay when approved
🎉 Holiday Pay
- Earn 1.5x your regular pay rate for hours worked on designated holidays, plus holiday pay benefits
🏖 Generous Paid Time Off
- Vacation accrual starting on day one
- Up to 40 hours of sick time
- 4 floating holidays
- 9 paid company holidays
🚗 Employee Rental Discounts
- Up to 40% off standard Hertz rental rates
📈 Career Growth & Development
- Build leadership, customer service, and operational experience with a global industry leader
What You'll Do
As a Customer Service Associate, you'll help create memorable experiences by:
- Delivering exceptional customer service and resolving customer concerns with professionalism and care
- Building strong relationships with customers to increase loyalty and satisfaction
- Serving as a key contact for customer feedback and Net Promoter Score (NPS) initiatives
- Analyzing customer feedback to identify opportunities for improvement
- Supporting and coaching team members on customer service best practices
- Assisting leadership in implementing action plans that improve customer satisfaction
- Promoting a positive, customer-focused culture throughout the location
- Ensuring compliance with company policies, service standards, and operational procedures
What We're Looking For
✔ 3+ years of customer service experience
✔ Experience supporting operational and sales functions
✔ Strong communication and relationship-building skills
✔ Proven ability to influence and collaborate with others
✔ Excellent problem-solving and decision-making abilities
✔ Strong organizational and time-management skills
✔ A passion for delivering exceptional customer experiences
✔ Ability to thrive in a fast-paced, team-oriented environment
Outstanding Benefits
Eligible employees may receive access to:
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Company-Paid Life Insurance
- Paid Parental Leave and Adoption Assistance
- Employee Assistance Program for employees and their families
- Career development opportunities
- Employee discounts on rentals and more
Build a Career Centered on Customer Experience
At Hertz, customer service isn't just a department, it's at the heart of everything we do. This is an opportunity to make a real impact, help drive business success, and develop valuable leadership skills while working for a company recognized around the world.
If you're ready to turn your passion for customer service into a rewarding career, apply today and join the Hertz team.