As a Customer Service Associate, you will be interacting with our customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.
This position includes a rewarding compensation and benefits package:
- $14.00 an hour as your base pay.
- Must be at least 20 years old.
- Overtime hours are compensated at 1.5 times your hourly rate.
- Includes full range of medical, dental, vision, 401K benefits offerings.
- Uncapped monthly sales incentives.
- Potential for top sellers to make over $100K annually.
Responsibilities:
- Provide world-class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
- Welcome each customer with a smile.
- Proudly represent Hertz with your professional appearance, language, and behavior.
- Focus on providing a clean and safe vehicle, to every customer, every time.
- Take ownership of each customer’s service experience by immediately owning and resolving issues.
- Be proud of our brand and the role you play in our success.
- Play an active role in our environment of teamwork and collaboration; know how your role contributes, and do your part.
- Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
- Build brand loyalty.
- Utilize company-approved sales and service techniques when determining customer wants and needs.
- Offer optional products to meet customer wants and needs.
- Prepare all rental and return documents accurately and completely.
- Qualify each customer using our company rental requirement guideline.