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Hertz

Customer Experience Specialist

Salt Lake City, Utah•Full-time
$19+ hourly
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About the Job
Customer Experience Specialist | Rideshare Rental Program

Help Keep Drivers Moving

Join the Hertz team as a Customer Experience Specialist, supporting drivers who rent vehicles to earn with platforms such as Uber and Lyft. From customer service and sales to preparing vehicles for the road, you’ll play a key role in keeping our customers moving.

What You'll Get
  • Hourly rate: $17/hour
  • Bonus: Eligible, Up to $2400 annually
  • Medical, Dental & Vision.
  • 401(k) Employer Match.
  • Paid Parental Leave.
  • Education Reimbursement.
  • Employee Assistance Program.
  • Voluntary Benefits.
  • Employee Discounts.

What You'll Do
  • Deliver an Exceptional Customer Experience
    • Welcome customers and help create a fast, easy, and positive rental experience.
    • Assist with reservations, rental transactions, extensions, billing questions, roadside assistance inquiries, and other rental needs.
    • Clearly explain the Hertz rideshare rental program, requirements, policies, and procedures.
    • Answer customer questions in person and by phone while providing friendly, solutions-focused service.
    • Help resolve post-rental questions and concerns professionally and efficiently.
  • Drive Sales & Business
    • Identify opportunities to turn customer inquiries into rental business.
    • Recommend solutions based on each customer's needs.
    • Confidently respond to questions and overcome customer objections.
    • Help maximize revenue while creating a customer experience that encourages repeat business.
  • Keep Vehicles Customer-Ready
    • This is a hands-on role. You'll also help make sure our vehicles are ready for the next driver.
    • Inspect vehicles and identify visible damage.
    • Clean and prepare vehicle interiors and exteriors as needed.
    • Vacuum interiors and clean windows, trunks, and door areas.
    • Refuel vehicles and check fluid levels.
    • Help maintain a safe, organized, and efficient rental operation.

What We're Looking For
We're looking for someone who brings energy, accountability, and a genuine desire to help customers.

You'll be a great fit if you:
  • Are at least 20 years old.
  • Have a valid driver's license.
  • Have previous customer service experience.
  • Communicate clearly and professionally with customers and teammates.
  • Are comfortable using computers and learning new systems.
  • Have strong organizational and time-management skills.
  • Pay attention to details and take pride in doing things right.
  • Demonstrate ownership, initiative, and accountability.
  • Enjoy working as part of a team in a fast-paced environment.
  • Are comfortable assisting with sales and customer objections.
  • Can work a flexible schedule, including weekends and holidays, with overtime as business needs require.
  • Can communicate clearly and proficiently in English. Candidates who speak additional languages are encouraged to apply.

What Makes This Role Different
This is a hands-on role where you’ll balance customer service, sales, rental operations, and vehicle readiness. We’re looking for a team player who takes ownership and is ready to jump in and keep customers moving!
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